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A Loyalty Program order is an order automatically placed by the system, complying with the terms and conditions described below.

  1. 1. Signing up for the Loyalty Program is possible only through the website (www.4life.com) or the 4Life App. It won’t be possible to manage anything related to this program over the phone. As an exception, only people who do not have Internet access may request help to our Customer Service to carry out procedures related to their Loyalty Program over the phone. In this case, in compliance with the General Data Protection Regulation (GDPR), only the holder of the account is authorized to sign up and to manage a regular Loyalty Program order.
  2. 2. You can subscribe to and unsubscribe from the Loyalty Program at any time, through 4life.com or 4Life App.
  3. 3. Affiliates and Preferred Customers enrolled in the Loyalty Program obtain 15% in Loyalty Points that can be redeemed for products of their choice among the products currently available.
  4. 4. Affiliates and Preferred Customers need to maintain at least a monthly Loyalty Program order of 50 LP to earn Loyalty Points and be able to redeem points.
  5. 5. Loyalty Points expire 12 months after they are posted on the account. For example, Loyalty Points posted on January 1 will expire January 1 of the following year. Loyalty Points will expire based on a first in, first out method.
  6. 6. Loyalty Program orders of 150 LP or more processed on or before the 20th of the month will receive 35 Bonus Loyalty Points. Loyalty Program orders that include a Fast Start Pack will receive 55 Bonus Loyalty Points instead of the normal 35 Bonus Loyalty Points. The Bonus Loyalty Points will be posted on the first day of the following month. The Bonus Loyalty Points are excluded the first month a new Preferred Customer signs up and may be earned the second month and thereafter (when Preferred Customer meets the 150 LP Loyalty Program requirement).
  7. 7. Loyalty Program orders can only be changed via the web up to 48 hours before the date when the monthly Loyalty Program order is created. After then, no changes can be made to the delivery address, holder, shipping method, content of products or redeemed items.
  8. 8. Affiliates or Preferred Customers may choose a specific day to place a Loyalty Program order starting between the 1st and 20th of each month. Yet, the company may reserve the right to block the availability of some of these days for exceptional circumstances.
  9. 9. Loyalty Program orders can be deferred up to two months at a time.
  10. 10. On some days, Loyalty Program orders’ deliveries may be delayed due to operational limitations.
  11. 11. Loyalty Program orders are automatically generated by the system, and can only be paid by VISA or Mastercard.
  12. 12. New Preferred Customers earn Loyalty Points on all orders placed during the first month of product purchases (subject to the defined limits), as long as the new Preferred Customer is enrolled in the Loyalty Program by the end of the following month. After the first month of purchases, Loyalty Points will only be earned on Loyalty Program orders.
    To receive Loyalty Points for the first purchase, the Preferred Customer must also place an order through the Loyalty Program during the second month.
  13. 13. In order to earn Loyalty Points, the payment for the related Loyalty Program orders must have been successfully confirmed. If a Loyalty Program order is returned, the Loyalty Points for that order will be lost and shall not be recovered.
  14. 14. Affiliates and Preferred Customers already enrolled in the Loyalty Program can start redeeming Loyalty Points on the first day of the next month.
  15. 15. New Affiliates and Preferred Customers who subscribe to the Loyalty Program can start redeeming Loyalty Points on the first day of the next month.
  16. 16. A maximum of 75 LP can be earned in Loyalty Points each month.
  17. 17. Loyalty Points have no cash redemption value and are not transferable.
  18. 18. Loyalty Points can only be redeemed for individual products, but never for promotions.
  19. 19. New products won’t be available for redemption until 6 months after their launch.
  20. 20. Redeeming Loyalty Points is possible only through the website (www.4life.com) or the 4Life App, at least 48 hours before orders are generated.
  21. 21. Products that are redeemed with accumulated Loyalty Points are only shipped or delivered with the next Loyalty Program order.
  22. 22. Products that are redeemed with Loyalty Points cannot be returned or exchanged for others.
  23. 23. The redemption cost for each Order in the Loyalty Program is 4€ plus taxes, regardless of the quantity of products being redeemed. Additionally, there are certain products that involve Loyalty Point surcharge (see attached table).*
  24. 24. Taxes may be applied to redemption charges, surcharges and orders with redeemed Loyalty Points.
  25. 25. Products that are redeemed with Loyalty Points don’t have an LP value nor are valid to qualify for higher ranks.
  26. 26. 4Life Fortify™ package cannot be included in Loyalty Program orders.
  27. 27. Unconfirmed Loyalty Program orders do not count as a fulfilled requirement for the Builder Bonus program.
  28. 28. Affiliates or Preferred Customers must access their account through www.4life.com or the 4Life App if they wish to unsubscribe from the Loyalty Program.
  29. 29. After 4 months of inactivity in a Loyalty Program account, the subscription will be automatically deactivated without this entailing a loss of benefits (see point 5).

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*When redeemed, the LP value of some products may vary.

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